Privacy Policy

At Ash & Ember, your privacy matters. This policy describes what information we collect, how we use it, and what choices you have.

1. Information We Collect

Information you provide

• Name, email address, shipping address, and phone number when you place an order
• Payment information (processed securely — we do not store card details)
• Messages you send us via contact forms or email

Information collected automatically

• Browser type, device, and operating system
• Pages visited and time spent on site
• IP address and general location data
• Cookies and similar tracking technologies

2. How We Use Your Information

• To process and fulfill your orders
• To communicate order status and shipping updates
• To respond to your questions or support requests
• To improve our website and product offerings
• To send marketing communications, if you have opted in

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders — including payment processors, shipping carriers, and analytics platforms — solely for those purposes.

We may disclose your information if required by law or to protect the rights and safety of Ash & Ember or others.

4. Cookies

We use cookies to enhance your browsing experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect some site functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To make a request, contact us at hello@ashandember.us.

7. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our site constitutes acceptance of the revised policy.

10. Contact

Privacy questions? Email us at hello@ashandember.us.