Terms of Service

Please read these Terms of Service carefully before using the Ash & Ember website. By accessing or purchasing from our site, you agree to be bound by these terms.

1. General

These Terms of Service apply to all users of ashandember.com, including browsers, customers, and merchants. By using our site, you agree to these terms in full. If you disagree with any part, please do not use our website.

2. Products

We reserve the right to modify or discontinue products at any time without notice. Prices are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of products.

All product images are for illustrative purposes only. Actual products may vary slightly from images shown.

3. Accuracy of Information

We strive to ensure all information on our site is accurate and up to date. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Ash & Ember is not as described, your sole remedy is to return it in unused condition.

4. Orders & Payment

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud detection systems.

Payment must be received prior to the acceptance of an order. We accept major credit cards and other payment methods as indicated at checkout.

5. Age Restriction

Ash & Ember products are intended for adults aged 21 and over. By placing an order, you confirm that you are of legal age to purchase tobacco-related accessories in your jurisdiction. We reserve the right to cancel any order where age verification cannot be confirmed.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Ash & Ember and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

Ash & Ember shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website. Our total liability to you shall not exceed the amount paid for the product giving rise to the claim.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Changes take effect immediately upon posting. Your continued use of the site after any changes constitutes acceptance of the new terms.

10. Contact

Questions about these terms? Reach out to us at hello@ashandember.us.